At Skill Sync Education & Training, we strive to provide excellent service to our customers. However, we understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions governing refund requests for our services.
Eligibility for Refund
Refunds may be issued under the following circumstances:
- Service Unavailability: If we are unable to deliver the service you purchased due to unforeseen circumstances or technical issues.
- Service Cancellation: If you cancel a service within the specified cancellation period and meet the criteria for a refund.
- Cooling Off Period: A 48-hour cooling-off period from the time of purchase. Any request for a refund must be made within this period.
- Refund Requests: To initiate a refund request, please contact our customer support team within the cooling-off period. Refund requests made after this period may not be eligible for a refund or may be subject to additional terms and conditions.
- Retained Percentage: Please be aware that a percentage of the total paid amount may be retained as a processing fee or administrative charge. The exact percentage retained will be specified at the time of refund processing.
Refund Process
To request a refund, please contact us with your refund request and supporting documentation. We will review your request and notify you of the outcome within a reasonable timeframe.
Refund Method
Refunds, if approved, will be issued using the original payment method used for the purchase. Please allow for processing time depending on your financial institution.
Non-Refundable Items
Some services may be non-refundable, such as:
- Fees paid for third-party services or products.
- Services that have been fully rendered or partially used.
Cancellation Policy
If you wish to cancel a service, please refer to the specific cancellation policy outlined at the time of purchase. Cancellation terms may vary depending on the service purchased.
Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Refund Policy, please contact us for assistance. We are here to help ensure your satisfaction with our services.